Who is responsible for your information?
CONSOLIDEBT SERVICES - FZCO, located at Dubai Silicon Oasis, Dubai, United Arab Emirates, is responsible for information collected through this website. Questions can be sent to hello@consolidebt.ae.
Information we collect
At the enquiry stage, we collect the contact, employment, approximate income, debt-range, repayment-status and preference information you choose to provide. We also collect limited technical and attribution information needed to operate, secure and understand the website.
- We do not ask for Emirates ID, passport, bank statements, account numbers, card numbers, CVV, PINs or online-banking credentials in the initial debt-review form.
- Do not include security credentials or unnecessarily sensitive information in free-text fields.
Why we use it
- To assess whether an initial debt review may be appropriate.
- To contact you about your enquiry and arrange the initial conversation.
- To operate, protect and improve the website and prevent misuse.
- To keep an appropriate record of your choices, authority and consent.
- To meet applicable legal and business-record requirements.
Sharing information
Initial Debt Review information is transmitted through an authenticated transactional email provider to Consolidebt for human review. Submitting the form does not automatically create a CRM customer or case record. Information is otherwise shared only where there is a relevant purpose and appropriate basis, which may include service providers supporting secure website or case operations. Information may be shared with a creditor or selected referral partner only in accordance with the authority and consent you provide.
- The optional refinancing preference in the enquiry form is not permission to share your data automatically with a lender.
- Marketing permission is optional and is not required to receive the initial review.
Security and retention
We use proportionate technical and organisational measures designed to protect information. No internet service can promise absolute security.
Information is retained only for as long as reasonably necessary for the purpose collected, legitimate business records and applicable requirements. Detailed retention periods will be maintained within the operational privacy schedule.
Your choices
You may ask about the information held about you, request correction, withdraw consent where processing relies on consent, or raise a privacy concern by emailing hello@consolidebt.ae. Some records may need to be retained where there is another valid requirement.
Website analytics
The site is prepared to measure non-sensitive events such as starting or completing a debt review. Financial values and free-text debt information must not be sent to advertising pixels or analytics tools. Cookie and analytics notices will be updated before any optional tracking technology is enabled.