Question 1

Do I need to be behind with payments before contacting Consolidebt?

Accepted Answer

No. You can contact us while payments are current but becoming difficult, or after late, missed or reduced payments have begun.

Question 2

What happens on the first call?

Accepted Answer

The initial review normally takes around 10–15 minutes. We ask what has changed, the types of debts involved, approximate income and repayments, any urgent contact, and what you want to achieve.

Question 3

Do I need documents for the initial review?

Accepted Answer

No. Approximate information is enough initially. Do not email identification, bank statements or other sensitive documents at the enquiry stage.

Question 4

Is the initial review free?

Accepted Answer

Yes. The initial debt review and suitability discussion are free and there is no obligation to proceed.

Question 5

Can you help with debts across several banks?

Accepted Answer

Potentially. The review considers the combined financial position and whether coordinated discussions with several creditors may be appropriate.

Question 6

What does debt management mean?

Accepted Answer

It is a structured way to understand difficult commitments together, assess what appears sustainable after reasonable essential costs, and consider suitable creditor or refinancing routes.

Question 7

Is debt management a new loan?

Accepted Answer

No. Debt management is not itself borrowing. Some customers may separately consider refinancing if it is genuinely suitable.

Question 8

Are lower payments guaranteed?

Accepted Answer

No. Any lower or revised payment depends on creditor approval and the terms offered.

Question 9

Does every creditor receive the same proposal?

Accepted Answer

Not necessarily. Products and account status differ, although the underlying affordability evidence should remain consistent.

Question 10

What is debt rescheduling?

Accepted Answer

It means asking an existing creditor to consider revised terms for an existing facility, potentially changing the payment, term or treatment of arrears.

Question 11

Do banks have to consider repayment difficulties?

Accepted Answer

CBUAE standards applicable to Licensed Financial Institutions require reasonable consideration of alternative arrangements when approached about repayment difficulties. This does not require acceptance of a particular proposal.

Question 12

What happens after an agreed revised arrangement?

Accepted Answer

The relevant standards require the Licensed Financial Institution to provide written details and a revised payment schedule within 10 complete business days.

Question 13

What happens where a proposal is rejected?

Accepted Answer

For an arrears repayment offer covered by the standards, the institution must document its reasons and communicate in writing why the offer was rejected.

Question 14

Can rescheduling increase the total cost?

Accepted Answer

Yes. A longer term may reduce the monthly payment while increasing the overall amount paid.

Question 15

Can you help with several credit-card balances?

Accepted Answer

Potentially. We review card commitments alongside loans, finance and essential household expenditure.

Question 16

Should I stop paying my credit cards?

Accepted Answer

No. Consolidebt does not instruct customers to deliberately stop payments. Continue acting on obligations unless a creditor agrees revised terms or you receive appropriate advice.

Question 17

Can a credit-card balance be restructured?

Accepted Answer

A creditor may consider a revised repayment structure, but the available terms and approval remain its decision.

Question 18

Can interest, profit or card charges be frozen?

Accepted Answer

A creditor may consider concessions in some circumstances, but a freeze or reduction cannot be guaranteed.

Question 19

Can an existing personal loan potentially be rescheduled?

Accepted Answer

Yes, a creditor may consider revised terms. Approval, affordability assessment and the structure offered remain the creditor's decision.

Question 20

Why might I struggle despite a regular salary?

Accepted Answer

Affordability depends on income, essential expenditure and all existing commitments together. Salary alone does not show the full position.

Question 21

Do I need to miss a loan payment before asking for help?

Accepted Answer

No. It may be useful to seek help while the account is current but becoming difficult.

Question 22

What if a loan repayment proposal is rejected?

Accepted Answer

The reasons may indicate whether a revised proposal or another route should be considered. No different outcome can be guaranteed.

Question 23

What is debt consolidation?

Accepted Answer

It normally means using new credit to repay several existing commitments, leaving a different repayment structure.

Question 24

Does Consolidebt provide a loan?

Accepted Answer

No. Consolidebt is not a bank or lender and does not provide loans or credit.

Question 25

Can Consolidebt introduce me to a finance provider?

Accepted Answer

Only where refinancing appears genuinely suitable and only with the relevant express consent. The provider applies its own criteria.

Question 26

What happens if consolidation is declined?

Accepted Answer

It may be time to assess the existing debts and compare rescheduling, debt management or creditor negotiation with any realistic refinancing route.

Question 27

Is a lower consolidation payment always better?

Accepted Answer

No. The term, fees and total interest or profit can make a lower monthly payment more expensive overall.

Question 28

What is DBR?

Accepted Answer

Debt Burden Ratio compares specified monthly debt repayments with gross salary and qualifying regular income.

Question 29

What is the ordinary consumer DBR maximum?

Accepted Answer

The current CBUAE Rulebook states 50% of gross salary and qualifying regular income for ordinary consumers.

Question 30

Does being below 50% guarantee lending?

Accepted Answer

No. The maximum is not a lending entitlement. A provider must consider individual circumstances, affordability and its own criteria.

Question 31

What is AECB?

Accepted Answer

Al Etihad Credit Bureau maintains credit information supplied by information providers. Lenders may use it when assessing credit applications.

Question 32

Could a revised arrangement affect my credit history?

Accepted Answer

Yes. Missed or reduced payments, arrears, revised arrangements and settlements may affect credit information and future access to credit.

Question 33

Does Consolidebt offer credit repair?

Accepted Answer

No. Consolidebt does not make credit-repair claims and cannot remove accurate creditor reporting.

Question 34

Can Consolidebt speak to my banks?

Accepted Answer

Yes, after you decide to proceed and provide the appropriate authority to act.

Question 35

Does authority give Consolidebt control of my bank account?

Accepted Answer

No. It does not allow us to operate your account, transfer funds, obtain new borrowing or enter a final agreement without separate approval.

Question 36

Can collection activity be guaranteed to stop?

Accepted Answer

No. We can communicate with creditors when authorised, but collection activity or legal action cannot be guaranteed to stop.

Question 37

What if a collection agency contacts me?

Accepted Answer

Keep a record of the contact and any reference or deadline. Do not ignore it, and tell us during the review.

Question 38

What if I receive legal or court papers?

Accepted Answer

Treat them as urgent. An enquiry does not pause a court or enforcement deadline, and specialist legal advice may be required.

Question 39

Are creditor outcomes guaranteed?

Accepted Answer

No. Each creditor decides whether to accept, reject or amend a proposal.

Question 40

Can interest, profit or charges be guaranteed to freeze?

Accepted Answer

No. A creditor may consider concessions, but none can be guaranteed.

Question 41

Can settlement sometimes be considered?

Accepted Answer

Potentially, depending on the circumstances and creditor. Any settlement remains subject to creditor agreement and may affect credit history.

Question 42

Will every creditor respond in the same way?

Accepted Answer

No. Policies, products, security, account status and evidence differ.

Question 43

How are ongoing payments handled?

Accepted Answer

If ongoing payment-management services form part of a future arrangement, the payment process and account structure will be explained before the service begins.

Question 44

Should I cancel existing direct debits?

Accepted Answer

Do not make changes solely because you have submitted an enquiry. Continue managing your obligations unless a creditor agrees revised terms or you receive appropriate advice.

Question 45

Does submitting the form pause a payment deadline?

Accepted Answer

No. All contractual, creditor, court and enforcement deadlines continue unless the relevant party confirms otherwise.

Question 46

Should I email bank statements or identification now?

Accepted Answer

No. Sensitive documents are not required at the enquiry stage. If you proceed, we will explain a secure upload route.

Question 47

Should I send bank passwords, PINs or security codes?

Accepted Answer

No. Never send online-banking passwords, card PINs, CVV codes or one-time security codes. Consolidebt will not request them.

Question 48

When will documents be needed?

Accepted Answer

Only after the initial review if you decide to continue and a detailed financial assessment is appropriate.

Question 49

Will my information be shared with a finance provider?

Accepted Answer

Not without the relevant express consent for a specific introduction.

Question 50

Is Consolidebt a bank?

Accepted Answer

No. Consolidebt is not a bank or lender.

Question 51

What is Consolidebt's legal entity?

Accepted Answer

CONSOLIDEBT SERVICES - FZCO, Trade Licence No. 92389, Dubai Silicon Oasis, Dubai, UAE.

Question 52

Does Consolidebt guarantee creditor acceptance?

Accepted Answer

No. Consolidebt can assess, communicate and negotiate where authorised, but cannot compel a creditor to accept a proposal.

Question 53

What is Consolidebt's approach?

Accepted Answer

Understand first, recommend second: review the whole financial position, explain the appropriate routes and proceed only with the customer's authority.

Important information & frequently asked questions

Getting Help

Debt Management

Debt Rescheduling

Credit Cards

Personal Loans

Debt Consolidation & Refinancing

DBR & AECB

Creditors & Collections

Creditor Outcomes

Payments

Privacy & Security

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