How to complain
Email hello@consolidebt.ae with the subject line “Complaint”. Please tell us clearly what happened, when it happened and what you would like us to consider.
Information that helps
- Your full name and preferred contact details.
- Your Consolidebt case reference, if you have one.
- A clear description of the issue and relevant dates.
- Copies of relevant correspondence where it is safe and appropriate to provide them.
- The outcome or response you are seeking.
Protect sensitive information
Do not email passwords, PINs, CVV or online-banking security credentials. If sensitive identification or financial evidence is needed, we will explain the appropriate secure method.
What happens next
We will record the complaint, acknowledge it and explain the next steps. The matter will be reviewed by someone with appropriate responsibility, and we will provide a clear response after considering the available information.
If another organisation or specialist route is more appropriate for part of the issue, we will explain that rather than inventing an escalation route.
Urgent deadlines
A complaint does not pause a creditor, court, legal or enforcement deadline. Do not ignore urgent correspondence while the complaint is reviewed.